Terms And Agreement
Welcome to EC Ella's Cakes! By accessing or using our website and services, you agree to the following terms and conditions.
1. General
By using our website, you confirm that you are at least 18 years old or have parental consent.
EC Ella's Cakes reserves the right to update these terms at any time without notice.
2. Ordering & Payment
All orders must be placed at least 48 hours in advance for custom cakes and mini jar cakes.
Orders placed within 24 hours notice will incur an additional fee on top of the standard price. Please call us directly to discuss any orders within this timeframe.
For larger orders, please contact us directly to discuss details.
We accept payments via cash or E-Transfer only.
Orders are only confirmed once payment has been processed.
3. Customization
We offer various flavors or our Cakelettes. View our menu options. No Custom orders available.
For specific requests, dietary needs, or custom orders, please inform us while placing your order.
4. Delivery & Pickup
Delivery Areas
We currently offer local delivery within the Lower Mainland, including Vancouver, Surrey, and the Tri-Cities (Coquitlam, Port Coquitlam, and Port Moody). Orders outside these areas may not be eligible for delivery.
Delivery Fees:
Our delivery fees are designed to be simple and fair to help cover costs while rewarding larger orders:
Orders under $35 incur a delivery fee of $10.
Orders from $35 to $49.99 incur a delivery fee of $6.
Orders of $50 and above qualify for free local delivery.
Delivery fees are based on your cakelettes subtotal. Selecting the wrong fee means your order won’t be delivered. Please ensure your delivery choice matches your cakelette total.
Delivery Issues:
If you are unavailable at the time of delivery, our delivery team will attempt to contact you. We are not responsible for lost or stolen packages after delivery. Please contact us immediately if you experience any issues.
Orders can be picked up from our location.
Shipping services are not available at this time.
5. Refunds & Exchanges
We do not offer refunds or exchanges once an order is fulfilled.
We strive to ensure quality and accuracy for every order. If you have concerns, please contact us prior to placing your order.
6. Storage & Shelf Life
Storage Instructions: Refrigerate at 4°C for optimal freshness.
Shelf Life: For best quality, consume within 4 days of purchase.
Spoilage Warning: Check for off smells, discoloration, or texture changes before consuming. When in doubt, discard the product.
7. Intellectual Property
All content on our website, including text, images, and logos, is the property of Ella's Cakes.
You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
Ella's Cakes is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
9. Contact Us
If you have any questions about these terms, please contact us:
Email: contact@ellascakesshop.com
Phone: 236-589-5034