Terms And Agreement
Welcome to Ella's Cakes! By accessing or using our website and services, you agree to the following terms and conditions.
1. General
By using our website, you confirm that you are at least 18 years old or have parental consent.
Ella's Cakes reserves the right to update these terms at any time without notice.
2. Ordering & Payment
All orders must be placed at least 48 hours in advance for custom cakes and mini jar cakes.
Orders placed within 24 hours notice will incur an additional fee on top of the standard price. Please call us directly to discuss any orders within this timeframe.
For larger orders, please contact us directly to discuss details.
We accept payments via cash or E-Transfer only.
Orders are only confirmed once payment has been processed.
3. Customization
We offer various flavors and customization options for our mini cakes and other baked goods.
For specific requests, dietary needs, or custom orders, please inform us while placing your order.
4. Delivery & Pickup
Local delivery is available within the Vancouver Lower Mainland areas
Orders can be picked up from our location.
Shipping services are not available at this time.
5. Refunds & Exchanges
We do not offer refunds or exchanges once an order is fulfilled.
We strive to ensure quality and accuracy for every order. If you have concerns, please contact us prior to placing your order.
6. Storage & Shelf Life
Storage Instructions: Refrigerate at 4°C for optimal freshness.
Shelf Life: For best quality, consume within 4 days of purchase.
Spoilage Warning: Check for off smells, discoloration, or texture changes before consuming. When in doubt, discard the product.
7. Intellectual Property
All content on our website, including text, images, and logos, is the property of Ella's Cakes.
You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
Ella's Cakes is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
9. Contact Us
If you have any questions about these terms, please contact us:
Email: contact@ellascakesshop.com
Phone: 236-589-5034